Critical Information Summary

The Emu

Residential NBN broadband · 500/50 Mbps speed tier · unlimited data

Galah Broadband Pty Ltd

ABN 12 345 678 901

Issued 12 June 2026

Typical evening speed

460 Mbps

The download speed most customers on this plan can expect during the 7pm–11pm busy period. Actual speeds vary — see “Other information” below.

Information about the service

The service: A broadband internet service supplied over the National Broadband Network (NBN) to your premises. Availability and maximum attainable speed depend on the NBN technology at your address (e.g. FTTP, FTTC, FTTN, HFC or fixed wireless).
What's included: Unlimited data, a dynamically allocated IP address, and Australian-based support on 1300 425 240 (8am–8pm AEST, 7 days).
What's not included: No hardware is included — this is a BYO modem service. You need a modem/router compatible with your NBN technology type. Voice (phone) services are not included.
Contract term: Month-to-month. No lock-in contract, no setup fee, no early termination charge. Cancel any time.

Monthly charge: $99 per month, including GST, billed monthly in advance.
Setup fee: $0.
Early termination charge: $0.
Total minimum price: $99 (one month — the service is month-to-month with no minimum term beyond the current billing period).
Maximum monthly charge: $99. There are no usage-based or excess charges.
Cost of 1 GB of data: Not applicable — data is unlimited.

Speeds may vary: The speed tier of this plan is 500 Mbps download / 50 Mbps upload. Actual throughput depends on your NBN technology type, line quality, modem and Wi-Fi, in-home wiring and network congestion. If your line cannot reach this tier, we will tell you and offer a lower-tier plan with a refund of the difference, or cancellation without penalty.
Tracking your usage: You can view your usage and manage your service at any time in the account portal at galah.example.
Customer service: Phone 1300 425 240 (8am–8pm AEST, 7 days) or email help@galah.example.
Complaints: Contact us first using our complaints handling process — it’s free, and most issues are resolved within 15 working days. If you are not satisfied with the outcome, you can contact the Telecommunications Industry Ombudsman on 1800 062 058 or at tio.com.au.