Give us a squawk.
No phone trees, no ticket purgatory. Just people who pick up and actually know what an IP address is.
Call us
1300 425 240
Tap to ring. A human answers — usually before the second ring, always before the saxophone.
Email us
help@galah.example
No contact form here — your email app is the form. Write like a human, get answered by one.
Hours
8am–8pm AEST, 7 days
Outside those hours, the portal’s self-service tools never sleep — line tests included.
Snail mail finds us at Level 1, 42 Wallaby Way, Sydney NSW 2000.
Before you call — you might not need to.
We love a chat, but the portal can often sort you out faster than we can say “g’day”.
Internet playing up?
Run a real carrier line test from your portal — any hour, results in minutes. It’s the exact same test our team would run, minus the hold music.
Wondering if it's just you?
Your portal shows known outages on your line before you even ask. If the network’s having a moment, it’ll say so — no need to queue up to hear it.
Billing questions?
Every invoice, payment and plan change lives in your portal, in plain English. One price, GST in, no decoder ring required.
Not happy? Tell us. Properly.
If we’ve stuffed something up, we want first crack at fixing it — that’s what our complaints process is for, and we take it seriously. If you’ve given us a fair go and we still haven’t sorted it, you can take it to the Telecommunications Industry Ombudsman on 1800 062 058 or at tio.com.au. They’re free, independent, and they keep us honest.