Acceptable Use Policy

This policy applies to everything done over a Galah Broadband service — by you, your household, your guests and any device on your network. It forms part of our Terms of Service. You are responsible for use of your connection, so secure your Wi-Fi.

You must not use the service to do anything that breaks Australian law. That includes accessing, storing or distributing child abuse material or other prohibited content, fraud, harassment or stalking, and dealing in stolen data or credentials. Where we are required to, we will report illegal activity to the relevant authorities and cooperate with lawful investigations.

You must not send spam — unsolicited commercial email or messages — in breach of the Spam Act 2003 (Cth), operate an open mail relay, or harvest addresses for the purpose. A personal mail server that behaves itself is fine (see section 5); a snowshoe spam operation is not.

You must not interfere with networks or systems, including:

• unauthorised port scanning, probing or penetration testing of systems you don’t own or have written permission to test;
• denial-of-service attacks, or knowingly participating in one (including renting out your bandwidth to a booter service);
• distributing malware, or operating command-and-control infrastructure;
• spoofing source addresses or otherwise falsifying network headers;
• attempting to gain unauthorised access to any system, including ours.

If your connection is attacking others because a device of yours has been compromised, we’ll contact you and help you sort it out — but we may filter or suspend the service in the meantime to protect everyone else.

Some providers prohibit running servers on residential connections. We’re not monsters. Host your game server, your Plex box, your home automation, your personal website, your mail server, your inexplicable Kubernetes cluster. We only ask that whatever you run is secured and patched, doesn’t breach the rest of this policy, and isn’t resold as a commercial hosting business on a residential plan.

You must not infringe copyright — for example, by sharing films, music or software you don’t have rights to. If we receive an infringement notice from a rights holder that identifies your service, we will pass it on to you. We don’t monitor what you do online and we don’t hand your identity to rights holders unless a court orders us to, but repeated substantiated notices may be treated as a breach of this policy.

For most breaches, the first step is a conversation: we’ll contact you, explain the problem and give you a reasonable chance to fix it. Depending on severity we may:

• issue a written warning;
• filter or rate-limit the offending traffic while it’s resolved;
• suspend the service for serious or repeated breaches; or
• cancel the service for severe breaches (illegal activity, deliberate attacks), in line with our Terms of Service.

We act proportionately, and where it’s safe and lawful to do so, we warn before we act. If you think we’ve got it wrong, our complaints process is free and we genuinely read it.

If you see abuse coming from our network, or your own service is being attacked, contact us at help@galah.example or on 1300 425 240 (8am–8pm AEST, 7 days) and we’ll investigate.